Return & Refund Policy

At Pharmacy.OnlineBestDoctor.com, we prioritize customer safety, product integrity, and regulatory compliance. Due to the sensitive nature of medicines and healthcare products, our return and refund policy is structured carefully to protect all customers.

1. General Policy

Because medicines are temperature-sensitive and safety-regulated items, most pharmaceutical products are non-returnable and non-refundable once dispatched.

This policy ensures:

  • Product safety

  • Hygiene standards

  • Protection against tampering

  • Compliance with pharmacy regulations

2. Eligible Return Cases

We only accept returns or replacements under the following conditions:

✅ You received the wrong product
✅ The product is damaged during delivery
✅ The product is expired at the time of delivery
✅ The item seal is broken before delivery
✅ The package is visibly tampered with

3. Non-Returnable Items

The following items cannot be returned:

  • Opened medicines

  • Temperature-controlled products

  • Personal care or hygiene items

  • Supplements once opened

  • Products without original packaging

  • Items returned without proof of purchase

4. Return Request Timeframe

You must report any issue within 24 hours of delivery.

To initiate a return request, please contact our customer support team with:

  • Order number

  • Clear photos of the product

  • Description of the issue

Failure to report within the specified timeframe may result in rejection of the claim.

5. Refund Process

Once your return request is approved:

  • The product will be inspected.

  • If eligible, a refund will be processed within 5–7 working days.

  • Refunds will be issued via the original payment method or bank transfer.

Shipping charges are generally non-refundable unless the error was on our side.

6. Replacement Policy

In some cases, we may offer a replacement instead of a refund. Replacement products are dispatched only after verification and approval.

7. Prescription Products

Prescription medicines cannot be returned unless:

  • The product delivered is incorrect

  • The product is damaged upon arrival

All prescription orders are verified before dispatch.

8. Order Cancellation

Orders can be canceled only before dispatch.

Once shipped, cancellation is not possible due to pharmaceutical safety regulations.

9. Important Notice

We strongly recommend:

  • Checking your order immediately upon delivery

  • Verifying product name and quantity

  • Ensuring packaging is intact

By placing an order on Pharmacy.OnlineBestDoctor.com, you agree to this Return & Refund Policy.